Refund Policy
At Little Luxe, all items are thoughtfully made to order. Due to the nature of our products, we are unable to offer refunds or exchanges for change of mind.
Custom & Made-to-Order Items
All party favours, custom pieces, and made-to-order items are non-refundable and non-exchangeable, as they are created specifically for your order.
Grab & Go Garlands
Our Grab & Go Garlands are carefully prepared prior to collection or delivery.
Due to their fragile nature, once items have been collected or delivered, Little Luxe is not responsible for any damage, mishandling, or changes in condition.
We do not offer refunds or exchanges for:
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Incorrect handling
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Environmental factors (heat, wind, etc.)
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General wear or damage after collection/delivery
Faulty or Incorrect Items
If you receive an item that is faulty or incorrect, please contact us within 24 hours of receiving your order.
Where appropriate, we will offer a replacement, repair, or refund in line with Australian Consumer Law.
Order Cancellations
Orders cannot be cancelled or refunded once they have been processed or production has begun.
Important Information
Balloons are delicate and can be affected by heat, sunlight, sharp objects, and environmental conditions. Proper care is required to maintain their appearance.
By purchasing from Little Luxe, you acknowledge and accept the nature of these products.
Contact Us
For any concerns regarding your order, please contact: